Changelog
Release notes for user-facing features — campaigns, chatbot, inbox, reports, and settings — versioned with dates and impact.
Release notes for user-facing functionality. Each entry lists what's Added, Changed, Fixed, or Removed, so you can see exactly how your dashboard behavior evolves over time.
Versioning
We follow Semantic Versioning: MAJOR.MINOR.PATCH.
- MAJOR — breaking changes to user workflows or settings.
- MINOR — new features, fully backwards-compatible.
- PATCH — bug fixes and small UX improvements.
Upcoming
Planned work that has not shipped yet. Scope and timing may change.
- AI Bot — tool library — connect function-calling tools (catalog lookup, order status, custom webhooks) so bots can take actions, not just answer. See AI Bot.
- Tickets — CSAT scoring — a customer-satisfaction score per agent, shown in the per-agent analytics breakdown. See Tickets.
[1.8.0] — 2026-05-27
Added
- E-commerce — Stores — a native, hosted storefront for your brand: create stores, manage a product catalog (products, collections, tags), process orders and abandoned carts, run discount codes, and design the live shop with a visual theme, SEO, and pages builder. See E-commerce.
- Quick Reply — saved message shortcuts that expand into text, quick-reply buttons, and an attachment from the Team Chats composer. See Quick Reply.
Changed
- AI Bot (pre-launch preview) — now ships with per-bot knowledge bases (upload files, import from a URL, or paste text), plus language, tone, response-length, and auto-escalation controls. See AI Bot.
[1.7.0] — 2026-05-18
Added
- AI Bot (pre-launch preview) — build WhatsApp AI assistants from templates (Shopify sales, WhatsApp store, support, or custom), each with a knowledge base and configurable tools.
- Tickets — Analytics — new Analytics tab with daily created/closed trends, status, priority, and tag breakdowns, top agents, and average resolution, first-response, and closure-rate metrics. See Tickets.
- Smart Links — analytics — per-link analytics now include a click-location map, top countries, and browser, platform, and operating-system breakdowns, plus bot-click detection and an Exclude bots filter. See Smart Links.
- E-commerce — manage Shopify-connected stores from the dashboard: products, orders, carts, and discounts.
- Mobile app — PingMate for iOS and Android: chats, broadcasts, tickets, and reports on the go.
Changed
- Webhook — endpoint management rebuilt around per-endpoint signing secrets, delivery history, a payload inspector, and test events. See Webhook.
- Opt-In/Opt-Out — keyword-based opt-out is now configured from the Opt-In/Out page, and consent is a per-customer toggle on the Customers list. See Opt-In / Opt-Out.
[1.6.0] — 2026-04-22
Added
- Schedule Campaign — A/B variants can now share a single schedule window with staggered send times. See Schedule Campaign.
- Inbox Report — new First Response Time and Resolution Time breakdowns per agent and per skillset. See Inbox Report.
- Settings → Notifications — granular toggles for ticket assignment, campaign completion, and wallet-low alerts. See Notifications.
Changed
- Templates — preview now renders header media inline instead of as a download link.
- Segments — filter builder accepts up to 10 conditions (previously 5).
Fixed
- Delivery Report — CSV export occasionally truncated long template names; full names are now preserved.
- Chat Widget — embed snippet now respects custom brand color on first render (previously flashed default theme).
[1.5.0] — 2026-03-18
Added
- Chatbot — visual flow editor with branching, delay nodes, and dynamic attribute capture. See Chatbot.
- Settings → Skillsets — group agents by skill and route incoming conversations automatically. See Skillsets.
Changed
- Team Chats — assignment dropdown is now searchable and shows agent online status.
- Customers — bulk tag/untag from list view (up to 1,000 customers per action).
Fixed
- Opt-in — duplicate consent records were created when the same number was imported twice; deduplication is now strict.
[1.4.0] — 2026-02-04
Added
- Smart Links — short, trackable URLs with per-link click analytics for use inside campaigns. See Smart Links.
- Media Library — folder support, drag-and-drop uploads, and reuse across templates. See Media Library.
Changed
- Billing — wallet recharge now reflects on the dashboard within seconds (previously up to 2 minutes).
- Campaigns — draft autosave every 10 seconds while editing.
Fixed
- Tickets — status filter persisted across sessions even after the user cleared it.
[1.3.0] — 2025-12-10
Added
- Coexistence Onboarding — keep your existing WhatsApp number on the mobile app and the platform simultaneously. See Onboarding.
- Settings → Attributes — define custom customer attributes used in Templates and Segments. See Attributes.
- Settings → Tags — central tag management with merge and rename. See Tags.
Changed
- Inbox Report — default time range changed from Last 7 days to Last 30 days.
Fixed
- Schedule Campaign — time-zone offset bug for IST users sending across DST boundaries.
[1.2.0] — 2025-10-28
Added
- Integrations — first-class connectors for Shopify, WooCommerce, and Zapier. See Integrations.
- Chat Widget — installable website widget that opens a WhatsApp conversation prefilled with your routing rules. See Chat Widget.
- Webhook — outbound events for message status, ticket lifecycle, and form submissions. See Webhook.
Changed
- Templates — category selection (Marketing / Utility / Authentication) is enforced per Meta's latest policy.
[1.1.0] — 2025-09-05
Added
- Team Chats — shared inbox with assignment, internal notes, and conversation transfer. See Team Chats.
- Tickets — convert any conversation into a tracked ticket with status and priority. See Tickets.
- Settings → Agents — invite teammates, set roles, and control inbox access. See Agents.
- Settings → Team Chat — define routing rules, business hours, and auto-replies. See Team Chat.
Fixed
- Customers — search by phone number now matches with or without country code.
[1.0.0] — 2025-07-15
Initial public release.
Added
- Onboarding — Normal onboarding flow via Facebook/Meta. See Onboarding.
- Templates — create, submit for Meta approval, and reuse message templates. See Templates.
- Segments — filter customers by attributes, tags, and engagement.
- Customers — import via CSV, view profile and conversation history. See Customers.
- Opt-in — track and enforce customer messaging consent. See Opt-in.
- Delivery Report — per-campaign sent / delivered / read / failed breakdown. See Delivery Report.
- Billing — wallet recharge, plan activation, and per-message cost tracking in INR. See Billing.
- Settings → Profile — manage your account, business details, and time zone. See Profile.
- Settings → Opt-in — configure default opt-in behavior for new contacts. See Opt-in settings.
Looking for something older?
Pre-1.0 internal builds are not documented here. If you need historical detail for compliance or audit, contact your reseller.
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