WhatsApp API Platform

Delivery Report

View message-level delivery logs with filters, status tracking, trigger/source insight, and export support.

Delivery Report gives you a row-by-row log of outgoing message activity from flows like Chatbot, System, Team_chat, Api, and Broadcast triggers. You can filter the dataset, inspect status progression, and export for analysis.

In the app: Dashboard → Reports → Delivery Report

Delivery Report table view with filters on the left and message-level columns including Message ID, Recipient, Type, Content, Template, Trigger, and Status

What you see on screen

The page is split into two parts:

  • Left filter panel
    • Search box (Search messages...)
    • Date range picker
    • Status dropdown (for example All Statuses)
    • Source dropdown (for example All Sources)
    • Reset action
    • Footer actions: Export and View
  • Main data grid
    • Paginated table with sortable columns
    • Row-level message details and timestamps
    • Bottom controls: total result count, rows-per-page selector, page navigation

View 1: message identity + content

Delivery Report with columns for Template, Trigger, Status, Charge, Timestamp, Sent/Failed At, and Delivered/Read At

Depending on horizontal scroll and selected grid position, you will see columns like:

ColumnWhat it indicates
MESSAGE IDUnique message reference
RECIPIENTContact name + phone number
TYPEMessage type (Text, Template, etc.)
CONTENTSent message body preview
TEMPLATETemplate name/category (when applicable)
TRIGGERSource path such as Chatbot, System, Team_chat, Api, Broadcast
STATUSLatest delivery state (Read visible in sample)
CHARGEPer-message cost value
TIMESTAMPLogged event time
SENT/FAILED ATSend or fail timestamp
DELIVERED/READ ATDelivery/read timestamp

Filter usage

Use the left panel first, then inspect the table:

  1. Set Date Range to the period you want to audit.
  2. Narrow by Status (for example only failed or only read).
  3. Narrow by Source to isolate one trigger channel.
  4. Use Search for specific recipient/content/message IDs.
  5. Click Reset to clear all filters quickly.

Export and pagination

  • Export downloads the filtered dataset for offline reporting.
  • View opens/refreshes filtered results in the grid.
  • Bottom bar shows:
    • current range (example: Showing 1 to 1000 of 2380 results)
    • rows-per-page selector
    • current page and navigation controls

Best Practices

How is this guide?

Store Settings

Configure a store's name, slug, currency, custom domain, and integrations.

Inbox Report

View incoming message logs with sender, type, content, timestamp, filters, and export controls.

On this page

What you see on screen
View 1: message identity + content
Filter usage
Export and pagination
Best Practices