Quick Reply
Save message shortcuts that expand into text, quick-reply buttons, and an attachment in the Team Chats composer.
Quick Replies are saved message shortcuts for Team Chats. Type a short code like /welcome in the composer and it expands into a full message, optional reply buttons, and an attachment. They save agents from retyping the same answers all day.
In the app: Dashboard → Team Chats → Quick Reply
What's in a quick reply
| Part | Notes |
|---|---|
| Shortcut | The trigger code, e.g. /welcome. Unique and case-insensitive |
| Message | The text that gets inserted |
| Buttons | Up to three quick-reply buttons sent with the message (optional) |
| Attachment | One image, video, audio, or document file (optional) |
A quick reply needs at least a message or an attachment.
Saved on this device
Quick Replies are stored in your browser, so they are personal to you and to the device you set them up on. They don't sync to teammates or to the mobile app.
Create a quick reply
Set the shortcut and message
Enter a shortcut (start it with / so it's easy to type, e.g. /hours) and the message text it should expand into. Shortcuts must be unique.
Add buttons and an attachment (optional)
Add up to three buttons, giving each a label, to send tappable quick-reply options with the message. Attach a single file (image, video, audio, or document) if the reply should carry media. Small files show a preview.
Save
Save the quick reply. It appears as a card in the list, ready to use. Edit or delete it any time from its card.
Use a quick reply in chat
In a Team Chats conversation, type the shortcut (e.g. /welcome) in the message box. The composer replaces it with the saved message, buttons, and attachment. Review it, edit if needed, and send.
Best practices
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