Meta LogoMeta Business PartnerOfficial WhatsApp API

Run your business on WhatsApp.

Campaigns, chatbot + AI automation, shared team inbox, smart links, integrations, and reporting — on the official Meta API. One platform. One bill.

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0+active users
  • ₹47 Cr+ recovered
  • 92.4% delivery
WhatsApp commerce: campaigns, conversations, and recovered revenue
On WhatsApp with PingMate500+ D2C brands. ₹500Cr+ in attributed GMV. One platform.
BikeDekho
Goel Ganga Developments
Hyundai
Kirloskar
BikeDekho
Goel Ganga Developments
Hyundai
Kirloskar
BikeDekho
Goel Ganga Developments
Hyundai
Kirloskar
BikeDekho
Goel Ganga Developments
Hyundai
Kirloskar
AU Small Finance Bank
Residency Club Pune
Sai Service Maruti Suzuki
Qatar Petroleum
AU Small Finance Bank
Residency Club Pune
Sai Service Maruti Suzuki
Qatar Petroleum
AU Small Finance Bank
Residency Club Pune
Sai Service Maruti Suzuki
Qatar Petroleum
AU Small Finance Bank
Residency Club Pune
Sai Service Maruti Suzuki
Qatar Petroleum
Where the money is

Three places your revenue is sitting, waiting for a better channel.

We work backwards from your P&L. These are the moves that show up first — usually inside the first 30 days.

  • 01 · Open rates5×

    Email gets ignored. WhatsApp gets opened.

    Cold email opens at 12-18%. The same broadcast on WhatsApp opens at 91-96%. That gap is your easiest reactivation lever — if your tool can ship without rate-limiting your number.

    more opens vs email5×
  • 02 · COD leakage70%

    Stop shipping ghost orders.

    RTO on confirmed COD runs 28-35% by default. A two-tap confirmation flow before dispatch pulls that to 9-12% across our brands. Sunday build, year of returns.

    fewer RTOs after confirmation70%
  • 03 · Per-message tax0%

    Stop paying your BSP a tax.

    Most BSPs slap 18-25% on top of Meta's wholesale rate. Compound that across a year and that's a marketing hire you didn't make. Our markup goes to zero on Enterprise.

    markup on Enterprise0%
The platform

Four pillars. Everything else included.

One data model across campaigns, automation, inbox, and growth tools. No bolt-ons, no per-feature pricing, no second tab.

01 · Campaigns

Send a lakh personal messages by Friday.

Slice contacts by tags, attributes, RFM, last purchase. Pull variables from anywhere. Schedule, throttle, and watch delivery roll in by cohort. Templates, media library, segments, all in one composer.

  • Templates + Media Library
  • Segment + RFM targeting
  • Per-template delivery & read tracking
Create Broadcast: Template Variables step with live WhatsApp preview.
02 · Automation & AI

Visual flows. Real AI. Same canvas.

Visual chatbot for the deterministic stuff: OTPs, COD confirmation, post-purchase. AI Bot for the open-ended stuff. Forms when you need structured replies. Auto-handoff to a human when intent gets fuzzy.

  • Chatbot + AI Bot + Forms
  • Confidence-based human handoff
  • Test against real conversation logs
AI Bot configuration with knowledge base, confidence-based handoff, and live chat preview.
03 · Team Inbox

An inbox your CX team will actually open.

Assignments, quick replies, tickets, SLAs, per-agent metrics. Multi-agent on every plan. Quiet enough to live in for eight hours. Customer profile, tags, and ticket history one click away.

  • Tickets + Quick Replies
  • Agent SLAs & metrics
  • iOS + Android + desktop
Team Inbox: shared conversations, agent assignments, SLAs, and tickets.
04 · Growth tools

Smart Links, Chat Widgets, the whole funnel.

Trackable wa.me links with UTMs and per-source attribution. Chat widgets for your website. Opt-in & consent management. Webhooks and an open API to plug into anything else you run.

  • Smart Links · UTM + attribution
  • Chat widgets · Opt-in/out
  • Webhooks + REST API
Smart Links and growth tools dashboard with click attribution and per-source breakdown.
Everything in the box

The whole platform. Not bits of it.

Most BSPs ship four or five of these and charge per add-on. We ship all of them on every plan.

Send & schedule

01

Templates

Meta-approved, with variables, buttons, headers, and media. Versioned per language.

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Segments

Split by tags, attributes, RFM, lifecycle, last purchase. Live counts as you build.

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Media Library

One place for every image, video, doc, and PDF you reuse across campaigns.

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Smart Links

Trackable wa.me links with UTMs, per-source attribution, and conversion counts.

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Automate & convert

02

Visual Chatbot

Drag-drop flows for OTPs, COD confirmation, post-purchase, and reactivation.

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AI Bot

LLM-powered agent on your knowledge base. Confidence-scored handoff to humans.

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Forms

Structured replies inside the chat. Push answers straight into your CRM.

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Chat Widgets

One-line embed on your storefront. Pre-fill messages, route to teams, opt-in compliant.

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Operate & scale

03

Team Inbox & Tickets

Multi-agent inbox, quick replies, SLAs, ticketing, and per-agent metrics.

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Customer CRM

One profile per contact: tags, attributes, conversation history, opt-in status.

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Webhooks + API

REST API, webhooks on every event, per-key permissions. Plug into anything you run.

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Delivery & Inbox Reports

Per-template delivery, read & reply rates, agent SLAs, exportable to CSV.

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Plus opt-in/consent, multi-language templates, white-labeling, and a partner program. Walk through it on a demo →

What our brands ship

The numbers do the talking.

Abandoned-cart flow · 30 daysNeonWear
₹12.4Lrecovered
“We replaced four tabs of campaign work with one sequence and got a quarter of the budget back. The team stopped dreading Mondays.”
NeonWearPriya Sharma · Head of Growth
  • 47%reply rate

    Re-engagement broadcast, lapsed cohort

    GlowBox Beauty · Sneha Kapoor, Marketing Lead

  • 9.2%RTO

    After two-tap COD confirmation

    FreshBites · Arjun Nair, Customer Success Head

  • 3.4×ROAS

    WhatsApp campaigns vs Meta Ads

    ChaiKart · Rahul Mehta, Founder

Compare

Every plan, every line. No fine print.

What you ship on day one, on every plan. Numbers are baseline limits. Every line can be topped up with add-ons from inside the dashboard.

  • 500+ D2C brands
  • ₹47 Cr+ recovered
  • 92.4% delivery
On every annual planFree setup, free migration and a free demo. Live in 48 hours.

Launch

For a single brand starting on WhatsApp.

₹6,000
/ year
Start Launch
01Messaging volume
Outgoing messagesUnlimited
Incoming messagesUnlimited
WhatsApp campaignsUnlimited
Message templatesUnlimited
Scheduled sends
Media library
02Audience & data
CustomersUnlimited
Opt-in / opt-out
Customer segments10
Contact tags2
Custom attributes2
03Automation
Chatbots1
Chatbot sessionsUnlimited
AI botAdd-on
Forms1
Form submissionsUnlimited
Quick replies5
Smart links
04Team inbox & support
Shared team inbox
Team inbox agentsAdd-on
Skill sets & routing
Conversation historyUnlimited
TicketingAdd-on
05Tools & engagement
Website chat widgets
New message notifications
06Analytics & reports
Delivery reports
Inbox reports
Schedule reports
Real-time delivery status
CSV exports
07Integrations & commerce
ShopifyAdd-on
WhatsApp CommerceAdd-on
Social mediaAdd-on
Lead connectorAdd-on
CRM connectorAdd-on
08Developer platform
REST API access
API keys1
Webhook endpoints
Webhook slots1
Desktop webhook alerts
09Account & security
Profile & branding
Notification preferences
Two-factor auth
Email support

Growth

Recommended

For brands running real campaigns every week.

₹12,000
/ year
Start Growth
01Messaging volume
Outgoing messagesUnlimited
Incoming messagesUnlimited
WhatsApp campaignsUnlimited
Message templatesUnlimited
Scheduled sends
Media library
02Audience & data
CustomersUnlimited
Opt-in / opt-out
Customer segments20
Contact tags10
Custom attributes10
03Automation
Chatbots2
Chatbot sessionsUnlimited
AI botAdd-on
Forms2
Form submissionsUnlimited
Quick replies10
Smart links
04Team inbox & support
Shared team inbox
Team inbox agents10
Skill sets & routing5
Conversation historyUnlimited
TicketingAdd-on
05Tools & engagement
Website chat widgets
New message notifications
06Analytics & reports
Delivery reports
Inbox reports
Schedule reports
Real-time delivery status
CSV exports
07Integrations & commerce
ShopifyAdd-on
WhatsApp CommerceAdd-on
Social mediaAdd-on
Lead connectorAdd-on
CRM connectorAdd-on
08Developer platform
REST API access
API keys2
Webhook endpoints
Webhook slots2
Desktop webhook alerts
09Account & security
Profile & branding
Notification preferences
Two-factor auth
Email support

Scale

For commerce teams with serious volume.

₹24,000
/ year
Start Scale
01Messaging volume
Outgoing messagesUnlimited
Incoming messagesUnlimited
WhatsApp campaignsUnlimited
Message templatesUnlimited
Scheduled sends
Media library
02Audience & data
CustomersUnlimited
Opt-in / opt-out
Customer segments30
Contact tags20
Custom attributes20
03Automation
Chatbots3
Chatbot sessionsUnlimited
AI botAdd-on
Forms3
Form submissionsUnlimited
Quick replies20
Smart links
04Team inbox & support
Shared team inbox
Team inbox agents20
Skill sets & routing10
Conversation historyUnlimited
TicketingAdd-on
05Tools & engagement
Website chat widgets
New message notifications
06Analytics & reports
Delivery reports
Inbox reports
Schedule reports
Real-time delivery status
CSV exports
07Integrations & commerce
ShopifyAdd-on
WhatsApp CommerceAdd-on
Social mediaAdd-on
Lead connectorAdd-on
CRM connectorAdd-on
08Developer platform
REST API access
API keys3
Webhook endpoints
Webhook slots3
Desktop webhook alerts
09Account & security
Profile & branding
Notification preferences
Two-factor auth
Email support
Get started free

Free setup. Free migration. Free demo.

We verify your number, move everything across from your current tool, and walk your team through it. Live in 48 hours. ₹0 for all of it.

  • WhatsApp Business API verification, handled by us
  • Templates, contacts and flows migrated in 48 hours
  • A live walkthrough with an operator, not a bot
  • 500+ D2C brands
  • ₹47 Cr+ recovered
  • 92.4% delivery
Talk to a human

Tell us where you are today and we'll map the move. Quickest on WhatsApp.

Message us on WhatsApp
CallContact us
The Pentagon, 104, Shahu College Rd, behind Kaka Halwai, Navmaharashtra Society, Parvati Industrial Estate, Swargate, Pune, Maharashtra 411009+91 72761 36921

Higher volumes, on-prem, dedicated number pool? Talk to us about Enterprise →

Questions

The ones we get on every call.

Not here? Hop on a 20-min call →

  • No! We handle the entire setup. Connect your phone number during onboarding and we’ll get your WhatsApp Business API account verified and live within 24 hours.

  • Meta charges a per-conversation fee for WhatsApp Business API. Most BSPs add a percentage on top — that’s the markup. PingMate’s Enterprise plan has zero markup, meaning you only pay Meta’s base rate.

  • Absolutely. We offer free migration assistance including contact import, template migration, and flow rebuilding. Most migrations complete within 48 hours.

  • Yes! Every plan comes with a 14-day free trial. No credit card required. You get full access to all features in your chosen plan.

  • We integrate with Shopify, WooCommerce, Razorpay, Cashfree, Zoho CRM, HubSpot, Google Sheets, Zapier, and 50+ more tools. Custom integrations available via our REST API.

  • You pay a monthly platform fee plus per-conversation charges from Meta (with our markup on top). The Growth plan adds 8% markup, and Enterprise has zero markup. We’re transparent — no hidden fees.

  • Yes! Starter supports 1 agent, Growth supports 5, and Enterprise has unlimited agents. Features include conversation assignment, internal notes, canned responses, and performance analytics.

  • Starter gets email support (24h response). Growth gets priority support via WhatsApp and email (4h response). Enterprise gets a dedicated account manager with phone support and 1h SLA.

Where to next

Bring us your P&L.
We'll show you the moves.

Twenty minutes with one of our growth engineers. We'll look at your last 30 days of campaigns and walk through where the next ₹10-50L tends to come from for brands your size.

Start free